FAQ



How long does delivery take?

Please allow 10-15 business days (average) for the items to arrive.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at contact us page or leave a message on the online chat.

Do you deliver products internationally?

Let's Be Gothic ships products worldwide every day. FREE SHIPPING is available for most countries around the world.

I've placed an order with multiple items recently, can I combine them into one package?

Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separately. So you will probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)

How secure is my personal information?

Let's Be Gothic adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.

How do i pay with a credit/debit card?

If you want to pay with your credit card without signing up on the page, you should do that though. Click on “Pay with Debit or Credit Card”
                   
Your credit card information is only available to PayPal in order to complete the requested transaction and is not subsequently stored.